Integrating Health Information Systems and Administrative Processes to Improve Patient Care Efficiency: A Comprehensive Review

Abstract

The rapid evolution of digital health technologies has transformed healthcare administration, prompting the integration of Health Information Systems (HIS) with administrative processes to improve patient care efficiency, reduce errors, and enhance clinical decision-making. This comprehensive review examines the role of HIS integration in streamlining administrative workflows, optimizing resource allocation, and supporting data-driven decision-making in both global and regional healthcare contexts, with a particular emphasis on initiatives aligned with Saudi Arabia’s Vision 2030. Findings from peer-reviewed studies demonstrate that the integration of electronic health records, clinical decision support systems, telemedicine platforms, and administrative information management significantly reduces patient waiting times, minimizes duplication of services, enhances coordination among departments, and improves overall patient satisfaction. However, challenges such as interoperability limitations, inadequate training, resistance to change, and data security concerns continue to hinder full implementation. The review highlights successful global models and contextualizes their applicability within Middle Eastern healthcare systems, offering strategic recommendations to overcome barriers and ensure sustainable digital transformation. The study concludes that integrating HIS and administrative processes is a critical enabler of operational excellence and patient-centered care, and recommends policy support, capacity building, and investment in digital infrastructure as essential drivers for improving healthcare outcomes.