Apprising The Service Quality Of Inland Container Depots In And Around Chennai

Abstract

ICDs play a very essential function in streamlining the flow of containers through the port and consolidating them into larger groups. One example of this is the transportation of containers to the port by rail or water.  In addition to being accountable for a broad variety of duties, including the storage, transfer, and combination of products, as well as the supply of customs services and the maintenance of equipment in immaculate condition, the individual is also responsible for a wide range of responsibilities.   They also provide a significant contribution to the enhancement of the effectiveness of the supply chain by ensuring that the supply chain network is comprised of a diverse range of organizations. These entities include, but are not limited to, manufacturers, producers, warehouses, transportation companies, distributors, suppliers, and retailers. These chains are aiming to minimize their expenditures, increase their efficiency, and make certain that they deliver their items to customers on time. In addition to ensuring that their quality requirements are followed, they are also looking to save money.   The findings of this research indicate that the most significant elements that influence the quality of service provided by an ICD are its location and accessibility, the facilities that are available at the ICD, the policy that is in place, and the availability of the labor that is necessary.